Collection Officer

Responsible for managing the collection of the outstanding debts from clients and customers and to inform customers of their overdue bills and attempt to collect payment to mitigate bad debts.

 Functional Duties:

- Reviewing the company debtor list.

- Contacting customers and informing them of their overdue bills.

- Negotiating suitable payment plans and ensuring collection as per agreement plan

- Maintaining customer payment and follow-up records.

- Issuing notices to customers when payments are delayed/not being made.

-Prepare for legal action when customers fail to pay their debt and fail their commitments.

-Responding to customer queries.

• Diploma’s degree or Higher in accounting, business management, or a similar field.
• Good English language
• Excellent negotiating skills.
• Analytical.
• Good written and verbal communication skills.
• Familiarity with debt collection policies and government regulations if any.
• Knowledge of Microsoft office applications such as excel, word and power point.
• Patience and resilience.