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Job Description
1. Providing helpdesk support to users being the first point of contact for incident reporting.
2. Managing and monitoring all installed systems and infrastructure incudes Installing, configuring, testing and maintaining operating systems.
3. Providing helpdesk support to users being the first point of contact for incident reporting.
4. Diagnose, repair and maintain hardware and software components to ensure the smooth running of computer systems.
5. Configuration of all IT infrastructure that supports the efficient use of technology at the site includes monitoring Data Center, server’s health checkup & Functionality of CCTV appliances.
6. Server administration duties, installing operating systems, updates, and server hardware upgrades.
7. Monitoring the server logs for alerts, errors & failures.
8. Upon user request resetting the password of AD users.
9. Maintain servers and desktop OS security to eliminate vulnerabilities.
10. Maintain security, backup, and redundancy strategies.
11. Installing and upgrading antivirus software to ensure security at the user level.
12. Proactively ensure the highest levels of systems and infrastructure availability
Skills
Competent Problem Solving Skills
Strong Communication Skills